We are committed to being responsive to the needs and concerns of our customers or potential customers and to resolving your complaint as quickly as possible. This policy has been designed to provide guidance to both our clients and employees on the way Thomsen Builders & Carpenters Pty Ltd receives and manages complaints. We are committed to being consistent, fair and impartial when handling complaints.
If you are dissatisfied with a service provided by us, you should in the first instance consider speaking directly with the employee you have been dealing with. If you are uncomfortable with this or consider the relevant staff member is unable to address your concerns you can lodge a complaint with us in one of the following ways:
Or if you would like to lodge an anonymous complaint using the form >> HERE
Our incident reporting company policy is designed to outline the purpose and procedure for reporting any on-the-job incidents. The company is committed to enforce all health and safety guidelines to avoid such occurrences and expects employees to comply. However, incidents are sometimes inevitable. Our provision in this case is to ensure all incidents are reported timely so they can be investigated properly and preventative measures can be reviewed and reinforced.
Full details of our Incident Management Policy can be found >> HERE.
Thomsen Builders & Carpenters specialises in general building and construction, maintenance, facility management and all general carpentry.
We offer our services in the following “Macarthur Campbelltown” areas:
Campbelltown, Bradbury, Ruse, Minto, Leumeah, Ambarvale, Rosemeadow, Glenfield, Ingleburn, Camden, Narellan, Mt. Annan, Harrington, Kentlyn, Gregory Hill, Smeaton Grange, Oran Park
